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“It’s a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers”
The Customer Factor is exactly what you said it is and more. I really do not think you charge enough (but I’m glad you don’t). It’s a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers. Way to go Stevo! 🙂
Chad Hughes
Las Vegas, Nevada
“I think The Customer Factor is perfect for any service business”
I think The Customer Factor is perfect for any service business. I am so pleased with your software. As you know, I have shopped around to other software companies before finding yours. I’m here to tell you that none of them even come close to The Customer Factor. Once again, thank you very much Steve.
Doug Marozas
Mission Viejo, California
“With ‘Factor at my side, my business is only going to get better and better”
Ever since being a member of The Customer Factor, I realize it’s my best friend. With ‘Factor at my side, my business is only going to get better and better. And since I’ve been a member, as you promised, new features have been added to the program. So you told us you’d be striving to make it even more powerful…and you are!
Deland Moghimi
Lake Mary Florida
“I love what The Customer Factor can do and what it has done for me.”
Steve, I want to thank you for creating The Customer Factor. I use to keep a little appointment book and try to keep track of all my customers from that little book…no more! I love what The Customer Factor can do and what it has done for me.
I have grown my business into a 4 man operation and I could never imagine being without The Customer Factor. I’m looking forward to the new improvements coming up and I’m sure The Customer Factor will be even better. Keep up the good work and lets all clean up!
Joe Bulik
Fullerton, California
“…We have never been let down by The Customer Factor and are planning future growth based on many of its features…”
I own a house cleaning and carpet cleaning company in Spokane Washington. We have been using The Customer Factor for over a year now. I am simply amazed with how it has simplified and streamlined our business processes. What use to take hours every week is now automated, so instead of spending my time with data entry I spend my time connecting with my clients and training employees. Hands down, The Customer Factor has given me the ability to grow my business and focus on the future! The customer service provided is top class, it doesn’t get better than this! Steve has actually inspired me to have better customer service with my own clients. Thank you Steve and to the whole The Customer Factor Team. You guys are AMAZING!
Tiffany Richardson
Clean Green
“…Your software is the best we have tried…”
I am completely blown away by what you have created with The Customer Factor. I am cruising through data entry and have never found any software as easy and as detailed oriented as this without the severe learning curve or hassles.
…Finally someone nailed it when it comes to allowing us to enter and retrieve the info Maid Services need in order to schedule and track staff and clients and income. My office support, Jen, is loving using it. It is the little touches such as: the saa (same as above), how easy it is to create and credit an invoice, a remarkable calendar that keeps visible track of everything including gross receipts for the day- simply remarkable.
The generous customer notes fields allow us to effortlessly cut and paste from work orders and enter client information into the fields that did not export perfectly from QB. Making changes to anything is extraordinarily easy compared to other software we have tried. Your software is feature rich, super easy to use. I am too busy growing a small cleaning empire to hassle with ineffective software that only does 1/2 of what I need. Your software is the best we have tried and used for managing our mid sized employee based cleaning company. You may share my comments. I am a happy, happy customer!
Angie York
Maid To Detail House Cleaning
“…It is loaded with well thought out features…”
Hi Steve,
I signed up for The Customer Factor in 2006 and from day one never had a problem using it. If I could write a window cleaning software for my business, it would be exactly like this one.
I’m glad you’ve already done the hard work! It is loaded with well thought out features that makes scheduling and tracking of all my customers easy. And the learning curve was simple.
Along with a great program, what you share anytime I ask for your help makes the software a double bonus.
Brad Carey
Brad's Window Cleaning
“…the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month…”
Steve we are really happy with the choice we made to use your software. Its awesome and the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month. Well done.
I am running right now a 350,000 population route in 8 different cities from your program-again…awesome!!!
And I have been talking your software up on the world window cleaning. I will keep talking it.
Raving fan,
Mike Draper
Bloomington, Illinois
“…100% more organized and operating with 100% more efficiency.”
The Customer Factor has our business 100% more organized and operating with 100% more efficiency. We’ve now completely eliminated our stacks of index cards and lengthy Excel spreadsheets.
The Customer Factor has allowed us to consolidate all of our customer data into one system and, in the process, greatly streamline our operations. As a former Project Manager for a software design firm, I have a true appreciation for the flexibility and ease-of-use that The Customer Factor brings to the table.
Chris Juricich
North Versailles, Pennsylvania
“…I am regularly amazed with the features you have.”
Hi Steve!
Do you know how awesome you are?! I’ve said it before and I’ll say it again: I LOVE THE CUSTOMER FACTOR! I am regularly amazed with the features you have. I don’t use everything you offer, but when I discover I am ready for the next option, you are already working on it or it’s already available to me. And I truly appreciate your quick responses and great attitude. =)
Thank you so much for answering my questions. I am super excited about the fact that your programmer is working on a duration option (update: duration feature is done) in the scheduling. That will be very helpful in our transition. It’s going to save me so much time! YAY
I spent just a few minutes on the daily calendar, after your suggestion, and can already see that will be the method we use for scheduling appointments. Thanks! And how awesome is the view on map option?! Somehow I must have missed the fact that I could do a search for a report based on marketing method. haha That is so simple. Can’t believe I missed that one. Is that a new feature? 😉 I hope you have a great weekend too!
Cati Cosper
Island Chem-Dry
“…your software has been a great asset to my company…”
Steve,
I have been using “The Customer Factor” now for about 7 months and have great luck with it. I used a standard invoicing system for about 2 years before this but it was just not structured well for my business.
With The Customer Factor I can do so many other parts of my business in one stop now. I have had a few questions on it over the past few months and you have answered the phone every time I called and been very helpful with all of my issues.
Thanks Steve, your software has been a great asset to my company!
Kelly Matteson
Window Pros
“…The Customer Factor is a must-have for anyone in a service oriented business…”
I have absolutely zero idea what we’d do without The Customer Factor software. It is easily the single best investment we’ve ever made in our business. It is extremely easy to use and works very well on my mobile phone which is a huge positive for us since we’re constantly in the field.
Truthfully, we’ve only scratched the surface on all the ways that we could utilize it but that’s something I plan on spending some time on with Steve this winter. There’s a lot more we could do with it now than there was four years ago when we started this business.
The other huge plus is Steve himself. I’ve never once had a problem getting him on the phone to help me out if I have a question and he’s always got more answers than I have questions. 🙂 I can’t recommend this highly enough. The Customer Factor is a must-have for anyone in a service-oriented business.
Bill Forbrook
My Brightview
“…The Customer Factor makes my job run 100% better…”
Dear Steve,
I just wanted you to know how GREAT The Customer Factor is. I don’t think I could do my job without it. The Customer Factor makes my job run 100 % better. It’s a FANTASTIC Service! I had no experience before hand. Your service and software made every aspect much easier to understand and do. The billing and invoice are a breeze now. Keeping track of my appointments and reminders is all done for me, and there is just so much more. Thank you. You’re a life saver!
Joyce Osgood
All Shine Window Cleaners
“…I’m supremely pleased with all that you and The Customer Factor have to offer…”
Hey Steve,
From the very beginning I have received nothing but top-notch customer service from you. You are always manning the phones when I call with a question. I have called several times with suggestions for The Customer Factor & have found not only are you open to my ideas but you actually have implemented several into the software.
I’m supremely pleased with all that you and The Customer Factor have to offer. This program helps to set my busy mind at ease. I firmly believe that this program should be one of the first tools in a window cleaners business building arsenal be it a new start up or a seasoned professional. They will find order and more time to spend on things that are more important.
Many thanks Steve,
Ken Maine
Maine Window Cleaning
“…I will keep referring you wherever I can…”
In reply to a new feature announcement:
Steve, I love the new feature on the calendar where the prices don’t print. This will add years to my life in terms of employee complaints. Happy, happy, happy.
Trust me, I will keep referring you wherever I can because your product and service is more than good. And I can’t say that about too many people. In fact, I’m gonna work on that this afternoon.
Susan Buckley
Mrs Green Clean
“…it has been like a reliable business partner.”
Just when I thought that The Customer Factor was perfect Steve, you make it better. The only thing better than the program itself is the support that is provided. Despite my lack of basic computer knowledge, You have always taken care of me with wonderful articulation and patience. For the record, my “issues” were never “Factor” related. It turned out that I had problems with my computer. The “Factor” has been awesome!
I find that I rely very heavily on “The Factor”. In fact, it has been like a reliable business partner. A web based system really has some nice advantages too.
Thanks for everything Steve.
Don Cahill
PaneLess Window Washing
“…you have built us the best window cleaning software out there.”
Steve,
Your product is a very special application, and you have built us the best window cleaning software out there. I really love the fact that The Customer Factor is a web application that can be seen from any browser. I can even open and modify my customers right from my iPhone. The best thing was tax time, and doing a printout summary for my taxes. It made it very simple for my accountant.
Thanks The Customer Factor, Thanks Steve,
Dave Levitt
Raleigh, NC
“..You and your program have been one of the most important resources I have found in building my business…”
Steve,
I have been using your program the customer factor for about 6 months now, its inexpensive and works really well for me, I highly recommend it to anyone who needs a customer software program.
You’ve also given me unparalleled support and advice on running a business, Im always surprised how quickly and thoroughly you answer any questions I have about any facet of my business.
I really get the sense that you care and want to help window cleaners have the best possible business that they can create. Working with you has been a source of inspiration through tough moments.
You and your program have been one of the most important resources I have found in building my business to date.
Have a great weekend!
Aaron Swanson
Clear Vision Window Cleaning
“I now appreciate more fully the added advantage The Customer Factor will give to me..”
Having spent the last seven years in the software industry and having personally been involved in the design, development, and execution of a website similar to “The Customer Factor”, I can’t help but show great appreciation for what you have accomplished for window washers across the country.
The Customer Factor obviously has been designed by a former window washer. The CF is intuitive, logical, and covers all the basic elements of the business, plus some extras to boot! Hats off to you and kudos! I now appreciate more fully the added advantage The Customer Factor will give to me and any window washer who can see the value in a product like this.
Michael Lewis
Puerto Vallarta, Mexico
“…the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month…”
Steve we are really happy with the choice we made to use your software. Its awesome and the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month. Well done.
I am running right now a 350,000 population route in 8 different cities from your program-again…awesome!!!
And I have been talking your software up on the world window cleaning. I will keep talking it.
Raving fan,
Mike Draper
Bloomington, Illinois
“The Customer Factor is what I have been looking for…”
I just want to tell you that you are doing a fantastic job. The Customer Factor is what I have been looking for. I am very impressed with each new feature. Thanks for all of your hard work-it cuts down on mine!
Zack Hurst
Columbia, MS
“With ‘Factor at my side, my business is only going to get better and better”
Ever since being a member of The Customer Factor, I realize it’s my best friend. With ‘Factor at my side, my business is only going to get better and better. And since I’ve been a member, as you promised, new features have been added to the program. So you told us you’d be striving to make it even more powerful…and you are!
Deland Moghimi
Lake Mary Florida
“I love what The Customer Factor can do and what it has done for me.”
Steve, I want to thank you for creating The Customer Factor. I use to keep a little appointment book and try to keep track of all my customers from that little book…no more! I love what The Customer Factor can do and what it has done for me.
I have grown my business into a 4 man operation and I could never imagine being without The Customer Factor. I’m looking forward to the new improvements coming up and I’m sure The Customer Factor will be even better. Keep up the good work and lets all clean up!
Joe Bulik
Fullerton, California
“…Your software is the best we have tried…”
I am completely blown away by what you have created with The Customer Factor. I am cruising through data entry and have never found any software as easy and as detailed oriented as this without the severe learning curve or hassles.
…Finally someone nailed it when it comes to allowing us to enter and retrieve the info Maid Services need in order to schedule and track staff and clients and income. My office support, Jen, is loving using it. It is the little touches such as: the saa (same as above), how easy it is to create and credit an invoice, a remarkable calendar that keeps visible track of everything including gross receipts for the day- simply remarkable.
The generous customer notes fields allow us to effortlessly cut and paste from work orders and enter client information into the fields that did not export perfectly from QB. Making changes to anything is extraordinarily easy compared to other software we have tried. Your software is feature rich, super easy to use. I am too busy growing a small cleaning empire to hassle with ineffective software that only does 1/2 of what I need. Your software is the best we have tried and used for managing our mid sized employee based cleaning company. You may share my comments. I am a happy, happy customer!
Angie York
Maid To Detail House Cleaning
“…It is loaded with well thought out features…”
Hi Steve,
I signed up for The Customer Factor in 2006 and from day one never had a problem using it. If I could write a window cleaning software for my business, it would be exactly like this one.
I’m glad you’ve already done the hard work! It is loaded with well thought out features that makes scheduling and tracking of all my customers easy. And the learning curve was simple.
Along with a great program, what you share anytime I ask for your help makes the software a double bonus.
Brad Carey
Brad's Window Cleaning
“…your software has been a great asset to my company…”
Steve,
I have been using “The Customer Factor” now for about 7 months and have great luck with it. I used a standard invoicing system for about 2 years before this but it was just not structured well for my business.
With The Customer Factor I can do so many other parts of my business in one stop now. I have had a few questions on it over the past few months and you have answered the phone every time I called and been very helpful with all of my issues.
Thanks Steve, your software has been a great asset to my company!
Kelly Matteson
Window Pros
“…I am regularly amazed with the features you have.”
Hi Steve!
Do you know how awesome you are?! I’ve said it before and I’ll say it again: I LOVE THE CUSTOMER FACTOR! I am regularly amazed with the features you have. I don’t use everything you offer, but when I discover I am ready for the next option, you are already working on it or it’s already available to me. And I truly appreciate your quick responses and great attitude. =)
Thank you so much for answering my questions. I am super excited about the fact that your programmer is working on a duration option (update: duration feature is done) in the scheduling. That will be very helpful in our transition. It’s going to save me so much time! YAY
I spent just a few minutes on the daily calendar, after your suggestion, and can already see that will be the method we use for scheduling appointments. Thanks! And how awesome is the view on map option?! Somehow I must have missed the fact that I could do a search for a report based on marketing method. haha That is so simple. Can’t believe I missed that one. Is that a new feature? 😉 I hope you have a great weekend too!
Cati Cosper
Island Chem-Dry
“…The Customer Factor makes my job run 100% better…”
Dear Steve,
I just wanted you to know how GREAT The Customer Factor is. I don’t think I could do my job without it. The Customer Factor makes my job run 100 % better. It’s a FANTASTIC Service! I had no experience before hand. Your service and software made every aspect much easier to understand and do. The billing and invoice are a breeze now. Keeping track of my appointments and reminders is all done for me, and there is just so much more. Thank you. You’re a life saver!
Joyce Osgood
All Shine Window Cleaners
“…I will keep referring you wherever I can…”
In reply to a new feature announcement:
Steve, I love the new feature on the calendar where the prices don’t print. This will add years to my life in terms of employee complaints. Happy, happy, happy.
Trust me, I will keep referring you wherever I can because your product and service is more than good. And I can’t say that about too many people. In fact, I’m gonna work on that this afternoon.
Susan Buckley
Mrs Green Clean
“I now appreciate more fully the added advantage The Customer Factor will give to me..”
Having spent the last seven years in the software industry and having personally been involved in the design, development, and execution of a website similar to “The Customer Factor”, I can’t help but show great appreciation for what you have accomplished for window washers across the country.
The Customer Factor obviously has been designed by a former window washer. The CF is intuitive, logical, and covers all the basic elements of the business, plus some extras to boot! Hats off to you and kudos! I now appreciate more fully the added advantage The Customer Factor will give to me and any window washer who can see the value in a product like this.
Michael Lewis
Puerto Vallarta, Mexico
“The Customer Factor is what I have been looking for…”
I just want to tell you that you are doing a fantastic job. The Customer Factor is what I have been looking for. I am very impressed with each new feature. Thanks for all of your hard work-it cuts down on mine!
Zack Hurst
Columbia, MS
“The Customer Factor has changed the way we do business”
The Customer Factor has changed the way we do business. We use it every day to keep track of and expand our growing customer base. Our prospects become our repeat customers again and again.
We are thrilled with The Customer Factor!! I can’t imagine running our window cleaning business without it!
Aaron and Jodee Sentker
Aloha, Oregon
“It’s a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers”
The Customer Factor is exactly what you said it is and more. I really do not think you charge enough (but I’m glad you don’t). It’s a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers. Way to go Stevo! 🙂
Chad Hughes
Las Vegas, Nevada
“I think The Customer Factor is perfect for any service business”
I think The Customer Factor is perfect for any service business. I am so pleased with your software. As you know, I have shopped around to other software companies before finding yours. I’m here to tell you that none of them even come close to The Customer Factor. Once again, thank you very much Steve.
Doug Marozas
Mission Viejo, California
“With ‘Factor at my side, my business is only going to get better and better”
Ever since being a member of The Customer Factor, I realize it’s my best friend. With ‘Factor at my side, my business is only going to get better and better. And since I’ve been a member, as you promised, new features have been added to the program. So you told us you’d be striving to make it even more powerful…and you are!
Deland Moghimi
Lake Mary Florida
“I love what The Customer Factor can do and what it has done for me.”
Steve, I want to thank you for creating The Customer Factor. I use to keep a little appointment book and try to keep track of all my customers from that little book…no more! I love what The Customer Factor can do and what it has done for me.
I have grown my business into a 4 man operation and I could never imagine being without The Customer Factor. I’m looking forward to the new improvements coming up and I’m sure The Customer Factor will be even better. Keep up the good work and lets all clean up!
Joe Bulik
Fullerton, California
“…the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month…”
Steve we are really happy with the choice we made to use your software. Its awesome and the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month. Well done.
I am running right now a 350,000 population route in 8 different cities from your program-again…awesome!!!
And I have been talking your software up on the world window cleaning. I will keep talking it.
Raving fan,
Mike Draper
Bloomington, Illinois
“…your software has been a great asset to my company…”
Steve,
I have been using “The Customer Factor” now for about 7 months and have great luck with it. I used a standard invoicing system for about 2 years before this but it was just not structured well for my business.
With The Customer Factor I can do so many other parts of my business in one stop now. I have had a few questions on it over the past few months and you have answered the phone every time I called and been very helpful with all of my issues.
Thanks Steve, your software has been a great asset to my company!
Kelly Matteson
Window Pros
“…The Customer Factor is a must-have for anyone in a service oriented business…”
I have absolutely zero idea what we’d do without The Customer Factor software. It is easily the single best investment we’ve ever made in our business. It is extremely easy to use and works very well on my mobile phone which is a huge positive for us since we’re constantly in the field.
Truthfully, we’ve only scratched the surface on all the ways that we could utilize it but that’s something I plan on spending some time on with Steve this winter. There’s a lot more we could do with it now than there was four years ago when we started this business.
The other huge plus is Steve himself. I’ve never once had a problem getting him on the phone to help me out if I have a question and he’s always got more answers than I have questions. 🙂 I can’t recommend this highly enough. The Customer Factor is a must-have for anyone in a service-oriented business.
Bill Forbrook
My Brightview
“…The Customer Factor makes my job run 100% better…”
Dear Steve,
I just wanted you to know how GREAT The Customer Factor is. I don’t think I could do my job without it. The Customer Factor makes my job run 100 % better. It’s a FANTASTIC Service! I had no experience before hand. Your service and software made every aspect much easier to understand and do. The billing and invoice are a breeze now. Keeping track of my appointments and reminders is all done for me, and there is just so much more. Thank you. You’re a life saver!
Joyce Osgood
All Shine Window Cleaners
“…I’m supremely pleased with all that you and The Customer Factor have to offer…”
Hey Steve,
From the very beginning I have received nothing but top-notch customer service from you. You are always manning the phones when I call with a question. I have called several times with suggestions for The Customer Factor & have found not only are you open to my ideas but you actually have implemented several into the software.
I’m supremely pleased with all that you and The Customer Factor have to offer. This program helps to set my busy mind at ease. I firmly believe that this program should be one of the first tools in a window cleaners business building arsenal be it a new start up or a seasoned professional. They will find order and more time to spend on things that are more important.
Many thanks Steve,
Ken Maine
Maine Window Cleaning
“…I will keep referring you wherever I can…”
In reply to a new feature announcement:
Steve, I love the new feature on the calendar where the prices don’t print. This will add years to my life in terms of employee complaints. Happy, happy, happy.
Trust me, I will keep referring you wherever I can because your product and service is more than good. And I can’t say that about too many people. In fact, I’m gonna work on that this afternoon.
Susan Buckley
Mrs Green Clean
“…it has been like a reliable business partner.”
Just when I thought that The Customer Factor was perfect Steve, you make it better. The only thing better than the program itself is the support that is provided. Despite my lack of basic computer knowledge, You have always taken care of me with wonderful articulation and patience. For the record, my “issues” were never “Factor” related. It turned out that I had problems with my computer. The “Factor” has been awesome!
I find that I rely very heavily on “The Factor”. In fact, it has been like a reliable business partner. A web based system really has some nice advantages too.
Thanks for everything Steve.
Don Cahill
PaneLess Window Washing
“..You and your program have been one of the most important resources I have found in building my business…”
Steve,
I have been using your program the customer factor for about 6 months now, its inexpensive and works really well for me, I highly recommend it to anyone who needs a customer software program.
You’ve also given me unparalleled support and advice on running a business, Im always surprised how quickly and thoroughly you answer any questions I have about any facet of my business.
I really get the sense that you care and want to help window cleaners have the best possible business that they can create. Working with you has been a source of inspiration through tough moments.
You and your program have been one of the most important resources I have found in building my business to date.
Have a great weekend!
Aaron Swanson
Clear Vision Window Cleaning
“…We have never been let down by The Customer Factor and are planning future growth based on many of its features…”
I own a house cleaning and carpet cleaning company in Spokane Washington. We have been using The Customer Factor for over a year now. I am simply amazed with how it has simplified and streamlined our business processes. What use to take hours every week is now automated, so instead of spending my time with data entry I spend my time connecting with my clients and training employees. Hands down, The Customer Factor has given me the ability to grow my business and focus on the future! The customer service provided is top class, it doesn’t get better than this! Steve has actually inspired me to have better customer service with my own clients. Thank you Steve and to the whole The Customer Factor Team. You guys are AMAZING!
Tiffany Richardson
Clean Green
“…It is loaded with well thought out features…”
Hi Steve,
I signed up for The Customer Factor in 2006 and from day one never had a problem using it. If I could write a window cleaning software for my business, it would be exactly like this one.
I’m glad you’ve already done the hard work! It is loaded with well thought out features that makes scheduling and tracking of all my customers easy. And the learning curve was simple.
Along with a great program, what you share anytime I ask for your help makes the software a double bonus.
Brad Carey
Brad's Window Cleaning
“…your software has been a great asset to my company…”
Steve,
I have been using “The Customer Factor” now for about 7 months and have great luck with it. I used a standard invoicing system for about 2 years before this but it was just not structured well for my business.
With The Customer Factor I can do so many other parts of my business in one stop now. I have had a few questions on it over the past few months and you have answered the phone every time I called and been very helpful with all of my issues.
Thanks Steve, your software has been a great asset to my company!
Kelly Matteson
Window Pros
“…I am regularly amazed with the features you have.”
Hi Steve!
Do you know how awesome you are?! I’ve said it before and I’ll say it again: I LOVE THE CUSTOMER FACTOR! I am regularly amazed with the features you have. I don’t use everything you offer, but when I discover I am ready for the next option, you are already working on it or it’s already available to me. And I truly appreciate your quick responses and great attitude. =)
Thank you so much for answering my questions. I am super excited about the fact that your programmer is working on a duration option (update: duration feature is done) in the scheduling. That will be very helpful in our transition. It’s going to save me so much time! YAY
I spent just a few minutes on the daily calendar, after your suggestion, and can already see that will be the method we use for scheduling appointments. Thanks! And how awesome is the view on map option?! Somehow I must have missed the fact that I could do a search for a report based on marketing method. haha That is so simple. Can’t believe I missed that one. Is that a new feature? 😉 I hope you have a great weekend too!
Cati Cosper
Island Chem-Dry
“…The Customer Factor is a must-have for anyone in a service oriented business…”
I have absolutely zero idea what we’d do without The Customer Factor software. It is easily the single best investment we’ve ever made in our business. It is extremely easy to use and works very well on my mobile phone which is a huge positive for us since we’re constantly in the field.
Truthfully, we’ve only scratched the surface on all the ways that we could utilize it but that’s something I plan on spending some time on with Steve this winter. There’s a lot more we could do with it now than there was four years ago when we started this business.
The other huge plus is Steve himself. I’ve never once had a problem getting him on the phone to help me out if I have a question and he’s always got more answers than I have questions. 🙂 I can’t recommend this highly enough. The Customer Factor is a must-have for anyone in a service-oriented business.
Bill Forbrook
My Brightview
“…I’m supremely pleased with all that you and The Customer Factor have to offer…”
Hey Steve,
From the very beginning I have received nothing but top-notch customer service from you. You are always manning the phones when I call with a question. I have called several times with suggestions for The Customer Factor & have found not only are you open to my ideas but you actually have implemented several into the software.
I’m supremely pleased with all that you and The Customer Factor have to offer. This program helps to set my busy mind at ease. I firmly believe that this program should be one of the first tools in a window cleaners business building arsenal be it a new start up or a seasoned professional. They will find order and more time to spend on things that are more important.
Many thanks Steve,
Ken Maine
Maine Window Cleaning
“…it has been like a reliable business partner.”
Just when I thought that The Customer Factor was perfect Steve, you make it better. The only thing better than the program itself is the support that is provided. Despite my lack of basic computer knowledge, You have always taken care of me with wonderful articulation and patience. For the record, my “issues” were never “Factor” related. It turned out that I had problems with my computer. The “Factor” has been awesome!
I find that I rely very heavily on “The Factor”. In fact, it has been like a reliable business partner. A web based system really has some nice advantages too.
Thanks for everything Steve.
Don Cahill
PaneLess Window Washing
“..You and your program have been one of the most important resources I have found in building my business…”
Steve,
I have been using your program the customer factor for about 6 months now, its inexpensive and works really well for me, I highly recommend it to anyone who needs a customer software program.
You’ve also given me unparalleled support and advice on running a business, Im always surprised how quickly and thoroughly you answer any questions I have about any facet of my business.
I really get the sense that you care and want to help window cleaners have the best possible business that they can create. Working with you has been a source of inspiration through tough moments.
You and your program have been one of the most important resources I have found in building my business to date.
Have a great weekend!
Aaron Swanson
Clear Vision Window Cleaning
“The Customer Factor is what I have been looking for…”
I just want to tell you that you are doing a fantastic job. The Customer Factor is what I have been looking for. I am very impressed with each new feature. Thanks for all of your hard work-it cuts down on mine!
Zack Hurst
Columbia, MS
“…We have never been let down by The Customer Factor and are planning future growth based on many of its features…”
I own a house cleaning and carpet cleaning company in Spokane Washington. We have been using The Customer Factor for over a year now. I am simply amazed with how it has simplified and streamlined our business processes. What use to take hours every week is now automated, so instead of spending my time with data entry I spend my time connecting with my clients and training employees. Hands down, The Customer Factor has given me the ability to grow my business and focus on the future! The customer service provided is top class, it doesn’t get better than this! Steve has actually inspired me to have better customer service with my own clients. Thank you Steve and to the whole The Customer Factor Team. You guys are AMAZING!
Tiffany Richardson
Clean Green
“…the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month…”
Steve we are really happy with the choice we made to use your software. Its awesome and the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month. Well done.
I am running right now a 350,000 population route in 8 different cities from your program-again…awesome!!!
And I have been talking your software up on the world window cleaning. I will keep talking it.
Raving fan,
Mike Draper
Bloomington, Illinois
“…100% more organized and operating with 100% more efficiency.”
The Customer Factor has our business 100% more organized and operating with 100% more efficiency. We’ve now completely eliminated our stacks of index cards and lengthy Excel spreadsheets.
The Customer Factor has allowed us to consolidate all of our customer data into one system and, in the process, greatly streamline our operations. As a former Project Manager for a software design firm, I have a true appreciation for the flexibility and ease-of-use that The Customer Factor brings to the table.
Chris Juricich
North Versailles, Pennsylvania
“It’s a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers”
The Customer Factor is exactly what you said it is and more. I really do not think you charge enough (but I’m glad you don’t). It’s a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers. Way to go Stevo! 🙂
Chad Hughes
Las Vegas, Nevada
“…We have never been let down by The Customer Factor and are planning future growth based on many of its features…”
I own a house cleaning and carpet cleaning company in Spokane Washington. We have been using The Customer Factor for over a year now. I am simply amazed with how it has simplified and streamlined our business processes. What use to take hours every week is now automated, so instead of spending my time with data entry I spend my time connecting with my clients and training employees. Hands down, The Customer Factor has given me the ability to grow my business and focus on the future! The customer service provided is top class, it doesn’t get better than this! Steve has actually inspired me to have better customer service with my own clients. Thank you Steve and to the whole The Customer Factor Team. You guys are AMAZING!
Tiffany Richardson
Clean Green
“…Your software is the best we have tried…”
I am completely blown away by what you have created with The Customer Factor. I am cruising through data entry and have never found any software as easy and as detailed oriented as this without the severe learning curve or hassles.
…Finally someone nailed it when it comes to allowing us to enter and retrieve the info Maid Services need in order to schedule and track staff and clients and income. My office support, Jen, is loving using it. It is the little touches such as: the saa (same as above), how easy it is to create and credit an invoice, a remarkable calendar that keeps visible track of everything including gross receipts for the day- simply remarkable.
The generous customer notes fields allow us to effortlessly cut and paste from work orders and enter client information into the fields that did not export perfectly from QB. Making changes to anything is extraordinarily easy compared to other software we have tried. Your software is feature rich, super easy to use. I am too busy growing a small cleaning empire to hassle with ineffective software that only does 1/2 of what I need. Your software is the best we have tried and used for managing our mid sized employee based cleaning company. You may share my comments. I am a happy, happy customer!
Angie York
Maid To Detail House Cleaning
“…It is loaded with well thought out features…”
Hi Steve,
I signed up for The Customer Factor in 2006 and from day one never had a problem using it. If I could write a window cleaning software for my business, it would be exactly like this one.
I’m glad you’ve already done the hard work! It is loaded with well thought out features that makes scheduling and tracking of all my customers easy. And the learning curve was simple.
Along with a great program, what you share anytime I ask for your help makes the software a double bonus.
Brad Carey
Brad's Window Cleaning
“…The Customer Factor is a must-have for anyone in a service oriented business…”
I have absolutely zero idea what we’d do without The Customer Factor software. It is easily the single best investment we’ve ever made in our business. It is extremely easy to use and works very well on my mobile phone which is a huge positive for us since we’re constantly in the field.
Truthfully, we’ve only scratched the surface on all the ways that we could utilize it but that’s something I plan on spending some time on with Steve this winter. There’s a lot more we could do with it now than there was four years ago when we started this business.
The other huge plus is Steve himself. I’ve never once had a problem getting him on the phone to help me out if I have a question and he’s always got more answers than I have questions. 🙂 I can’t recommend this highly enough. The Customer Factor is a must-have for anyone in a service-oriented business.
Bill Forbrook
My Brightview
“…The Customer Factor makes my job run 100% better…”
Dear Steve,
I just wanted you to know how GREAT The Customer Factor is. I don’t think I could do my job without it. The Customer Factor makes my job run 100 % better. It’s a FANTASTIC Service! I had no experience before hand. Your service and software made every aspect much easier to understand and do. The billing and invoice are a breeze now. Keeping track of my appointments and reminders is all done for me, and there is just so much more. Thank you. You’re a life saver!
Joyce Osgood
All Shine Window Cleaners
“…you have built us the best window cleaning software out there.”
Steve,
Your product is a very special application, and you have built us the best window cleaning software out there. I really love the fact that The Customer Factor is a web application that can be seen from any browser. I can even open and modify my customers right from my iPhone. The best thing was tax time, and doing a printout summary for my taxes. It made it very simple for my accountant.
Thanks The Customer Factor, Thanks Steve,
Dave Levitt
Raleigh, NC
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There are some incredible automated tools within The Customer Factor that will really improve your bottom line and streamline your entire business. Your customers will be impressed! Totally automated emails and/or text messages like follow ups, reminders, confirmations, drip campaigns, and… (Read More)
Does automation make you nervous? Want more control? No problem! We have one click sending options that you’ll absolutely love!
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